Trade Republic app not working — 2026 troubleshooting checklist
Login fails, orders won’t go through, withdrawal stuck for days, push-TAN doesn’t arrive? Trade Republic has had five major outages in the past 18 months — typically on high-volume trading days (Fed meetings, US elections, crash days). This guide walks through the 10 most common problems, the immediate steps, and when you actually need to contact support.
Step 1 — is it a TR problem or a you problem?
Before contacting support, check whether it’s a platform-wide outage. Three sources:
- downdetector.com/status/trade-republic/ — live outage map with user reports from the last hours
- X @TradeRepublic — official channel posting status updates during major outages
- r/Finanzen or r/eupersonalfinance — community will post immediately if something is broken
Each of these 4 categories has different causes and fixes. Login problems are 70 % “you” (cache, app version), 30 % “TR”. Withdrawal issues are 80 % normal (T+2 settlement) and only 20 % real problems.
The 10 most common TR problems + fix
| Problem | Most common cause | Fix |
|---|---|---|
| Login fails | Cache, app version | Clear app cache + reinstall |
| Push-TAN doesn’t arrive | Notifications disabled | System Settings → Notifications enabled for TR |
| Order stuck “in progress” | Market closed / TR outage | Check downdetector, wait max. 30 min |
| “Order not possible” | Outside trading hours / not tradable | Check whether stock is on Tradegate / LS Exchange via TR |
| Withdrawal taking long | SEPA bank processing | 1–2 working days normal — longer over weekends |
| App won’t start / crashes | iOS / Android update conflict | Delete + reinstall (account data persists) |
| Savings plan paused | No cash on settlement account | Top up — savings plan auto-retries in 7 days |
| Tax certificate missing | Issued from March of next year | Profile → Documents — wait |
| FaceID / TouchID not working | iOS update + TR app conflict | System Settings → TR → re-enable FaceID |
| Loss-offset pot shows wrong | Update lag | Wait 2–24 hours, then contact support |
When you must contact support
- Money missing after 5+ working days
- Order “accepted” but stock not in portfolio after 1 day
- Suspicion of unauthorized login attempts
- Account locked with “suspicion” reason
- FaceID + password both no longer accepted
- App won’t load — clear cache first
- Order stuck “in progress” less than 30 min
- Withdrawal missing for less than 2 working days
- Savings plan not executed — check settlement account
- Tax certificate missing before March of next year
Immediate-action checklist
- Check internet — test other apps. Switch WiFi/mobile data.
- Check app update — open App Store / Play Store, see if TR has an update. 30 % of all problems are outdated app versions.
- Clear cache — Android: Settings → Apps → Trade Republic → Storage → Clear Cache. iOS: not directly possible, fully delete + reinstall the app (account data persists).
- Check downdetector — if “active outage” listed, just wait.
- Check X @TradeRepublic — official status updates for major incidents.
- Last step: contact support — in-app chat (only when logged in) or email to support@traderepublic.com.
FAQ
Is my money at risk during a TR outage?
No. Trade Republic Bank GmbH is a German full bank under BaFin supervision. Cash deposits up to €100,000 per customer are protected by statutory deposit insurance. Stocks are segregated assets — they belong to you, not TR, even in insolvency. An app outage affects neither. You just can’t actively manage your assets during the outage.
What if TR goes insolvent — do I get my stocks?
Yes. Stocks are segregated assets and would be transferred to a backup broker in an insolvency. Cash up to €100,000 is protected via German deposit insurance. For amounts above €100,000 the risk is real — anyone with more should split across two brokers.
How fast does TR support respond?
Variable. In-app chat: 5–60 minutes during normal periods, 6–24 hours during major outages. Email: 1–5 working days. There is no phone hotline — by design, TR is app-first.
Why doesn’t the app work during crashes?
During market crashes, millions of users try to place orders simultaneously — the app servers don’t scale fast enough. TR ran several major backend upgrades 2024–2025; the problem isn’t fully solved. If you need trading reliability in crises, hold a backup broker (Scalable, Comdirect, Interactive Brokers).
App is slow — why?
Three most common reasons: (1) Bad internet — TR needs stable connection for live quotes. (2) Outdated app version — update. (3) iOS/Android system stress — close other apps, restart device. On iPhone older than 12 or Android older than v10, the TR app is noticeably slower.
Can I transfer TR stocks to another broker?
Yes, free of charge. File a transfer request at the new broker (Comdirect, Scalable, Interactive Brokers all have transfer forms). Trade Republic processes transfers in 5–15 working days. Cost basis transfers with the shares — important for tax. During the transfer, the stocks are temporarily not tradeable.
Backup broker, competitor compare, savings-plan check
If you have repeated TR problems, you need a second broker as backup. The BMI broker comparison shows real costs and weaknesses across all major European brokers.
- Best recurring-investment broker — Trade Republic vs Scalable vs Interactive Brokers
- Broker bankruptcy guide — what happens to stocks in insolvency?
- Stock search — direct access to 577 detail pages
- Tax optimizer — offset losses, simulate impact
Try TradingView Free for 30 Days
Plus get a discount on your first subscription through this link.